When setting up electronic enrollment, what must Phiona ensure regarding legal representatives?

Phiona must ensure that legal representatives upload proof of their authority to complete the enrollment request because this verification is essential in maintaining the integrity of the enrollment process. Legal representatives need to demonstrate that they have the proper authority to act on behalf of another individual, especially when it involves sensitive information such as health care plans or benefits. By requiring proof of their authority, it safeguards against potential fraud and ensures that only authorized individuals can make enrollment decisions for someone else.

This protocol is a critical part of compliance and helps protect both the beneficiary’s rights and the organization’s responsibilities under federal regulations. It's important for all parties involved to have confidence in the process, which is partly established through this requirement.